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What is Customer Sentiment Analysis: How to Do Sentiment Analysis

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customer sentiment analysis

Customer’s sentiments are very important to understand their state of mind, especially towards a product, services, brand and company. Business organizations can analyze and utilize the sentiments of their customers, to offer them better products and services.

Customer sentiment analysis is basically, analyzing the feedbacks, reviews and comments of the customers on social media, your website, your customer support center or any other place meant for taking customer’s feedback.

Also Read: Sentiment Analysis: How it Works & Everything You Need to Know

Once such data is gathered and analyzed, you get to know the actual sentiments and feelings of your customers. These feedback and reviews contains the useful business information through multiple channels helps your business improve the service.       

How to Do Customer Sentiment Analysis?

Tracking your customer’s sentiments is not easy if you not choose the right platform to collect the true data and analyze the same for business growth. Though, there are many traditional ways to analyze the customer’s sentiments but we have mentioned few of them would be the best platform for customers sentiment analysis.    

4 Best Ways To Perform Sentiment Analysis

How to Do Sentiment Analysis

#1 Ask them what they think about you

The reviews are given by the customers personally are the best ways to know their feelings. You can use customize mobile apps to rate your service or what they think about your product or services with the column to give personal feedback. You can use in-app ratings prompts, asking whether do you love our service or other tricks to think about your company’s service and what service need to improve. 

#2 Ask if they would recommend your service 

Another ways to find out the sentiments of your customer’s is ask them whether they will recommend your service to others or not. Net promoter score is one of the well-known indicator you can use to measure the loyalty of the customers.

It can provide you one consistent scale to measure sentiment over time. And when your company’s score is more than your nearest rivals, your company has ability to attract more customers with convert them into a profitable consumer. 

#3 Monitoring the social media platform

Social media is one the best and largest platform to gather the sentiments of people. Actually, nowadays people are spending more times on social media apps, which is accessible through multiple devices like desktop, laptops, tablets and smartphones.

And while browsing such platforms, they are also attached to their favourite brand. And taking the advantage of such brand loyalty you can organize questioners, surveys and reactions of people while promoting a particular brand name.

And for customer sentiment analysis you can use the various tools or hire the companies providing the sentiment analysis services. The tool or experts will check comments, reactions, mentions and shares to find out how your brand is appreciated among your customers or what they don’t like about your service.  

#4 Taking the customer’s feedback directly

The last but very effective ways to know about the sentiments of the customer is taking the feedback personally from your customers. Though, it is very difficult to contact your customer’s directly and get such feedbacks, as noways companies use digital methods like chat, email and direct call from customers.

However, if you are using the direct feedback channel, to get feedbacks towards your company, make sure to assign some type of score to the feedback in order to measure the sentiments of the customers and analyze in a better way.  

Apart from using the right ways to gather the feedbacks and opinions of the customers for sentiment analysis, it is also very important to choose the right instrument for sentiment analysis. As tools are not that effective compare to manually done by the experienced professionals analyzing such data with better interpretation.

Sentiment analysis is one of the best tools to analyze the sentiments of the people from different age, sex, demographic backgrounds and belongs to a different class of society. It is not helping business owners to offer better products or services, but in the stock market and other trading or investing financial instruments it is playing a big role in decision making.

Also Read: How Sentiment Analysis in Stock Market Used for Right Prediction     

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Smartphones

Latest Best 5G Smartphones: Specifications & Price Availability

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5G Network not yet developed in most of the countries, but 5G-enabled smartphones are being launched aggressively by the top mobile manufacturers. Yes, mobile companies are now highlighting the 5G feature into their phone to attract the customers.

But do you know, now many mobile chips or processors, especially for mid-range and high-end segment flagship phones, comes with in-built technology to support the 5G network. Anyway, in upcoming years top countries likely have the 5G network.     

Also Read: Top Five Reasons You Need to Change Your Smartphone

India is also working in this technology to bringing it into existence allowing people to enjoy high-speed internet and wireless connectivity. So, if you are planning to buy a smartphone, you should go with 5G phone, so that whenever the network will be available, you can get it first without changing your phone.

Best 5G Smartphone Under Rs 30000

Phone ModelsPOCO F3 GT 5G
(New Launch)
Xiaomi Mi 11X 5G OnePlus Nord 2 5G
(New Launch)
Display6.67 inches, 1080 x 2400p OLED, 120Hz, with 395 ppi 6.67 inches, 1080 x 2400p (Super AMOLED, 120Hz with 395 ppi 6.43 inches, 1080 x 2340p Fluid AMOLED, 90Hz with 409 ppi
Processor (CPU & GPU) Mediatek Dimensity 1200U with Mali-G77 MC9Qualcomm Snapdragon 870 5G with Adreno 650 GPUMediatek Dimensity 1200U with Mali-G77 MC9
OS/Platform Android 11, MIUI 12.5 for POCO Android 10, MIUI 12 Android 11,  OxygenOS 11.3
CameraQuad – 64MP+8MP+2MP
(16 MP front camera)
Quad – 48MP+8MP+5MP
(20 MP front camera)
Triple – 50MP+8MP+2MP
(32 MP front camera)
Memory128GB/6GB RAM, 128GB/8GB, 256GB/8GB RAM (No dedicated slot)128GB\6GB RAM, 128GB/8GB RAM with microSDXC (shared SIM slot) 128GB/6GB RAM, 128GB/8GB RAM, 256GB/12GB RAM (No dedicated slot)
Battery5065 mAh, Quick Charge 3+ with 67W 4520 mAh, fast charging 33W 4500 mAh
Fast charging 65W
Other FeaturesFingerprint (under display, optical)Fingerprint (side-mounted) & IR BlasterFingerprint (under display, optical)
PriceRs 25,999 (128GB\6GB)
Rs 27,999 (128GB\8GB)
Rs 29,999 (256GB\8GB)
Rs. 27,999 (128GB\6GB)
Rs. 29,999 (128GB\8GB)
Rs 27,999 (128GB\6GB)
Rs 29,999 (128GB\8GB)
Rs 34,999 (256GB\12GB)
AvailabilityFlipkartMi.com & AmazonOne Plus India, Amazon & Reliance Digital

Best 5G Smartphone Under Rs 25000

Phone Models Realme X7 Max 5G Xiaomi Mi 10i 5GOnePlus Nord CE 5G
Display 6.43 inches, 1080 x 2340p Super AMOLED, 120Hz with 409 ppi 6.67 inches, 1080 x 2400p (Full HD+), IPS LCD with 395 ppi 6.43 inches, 1080 x 2340p Fluid AMOLED, 90Hz with 410 ppi
Processor (CPU & GPU) Mediatek Dimensity 1200U with Mali-G77 MC9 Qualcomm Snapdragon 750G 5G with Adreno 619 GPUQualcomm Snapdragon 750G 5G with Adreno 619 GPU
OS/Platform Android 11,  Realme UI 2.0 Android 10, MIUI 12 Android 11, OxygenOS 11
Camera Triple – 64MP+8MP+2MP
(16 MP front camera)
Quad 108MP+8MP+2MP+2MP
(16 MP front camera)
Triple 64MP+8MP+2MP
(16 MP front camera)
Memory 128GB/8GB RAM, 256GB/12GB RAM (No dedicated slot)64GB\6GB, 128GB\6GB RAM, 128GB/8GB RAM with microSDXC (shared SIM slot)128GB/6GB RAM, 128GB/8GB RAM, 256GB/12GB RAM (No dedicated slot)
Battery 4500 mAh
Fast charging 50W & Reverse charging 2.5W
4820 mAh, fast charging 33W 4500 mAh
Fast charging 30W
Other Features Fingerprint (under display, optical)Fingerprint (side-mounted) & IR BlasterFingerprint (under display, optical)
Price Rs 24,999 (128GB\8GB)
Rs 27,999 (256GB\12GB)
Rs. 20,999 (64GB\6GB)
Rs. 21,999 (128GB\6GB)
Rs. 23,999 (128GB\8GB)
Rs 24,999 (128GB\8GB)
Rs 27,999 (256GB\12GB)
AvailabilityAmazon, Flipkart & Realme India Mi.com & AmazonOnePlus Website & Amazon

If you are not ready to spend not more than 25K on a 5G smartphone, you can find various options below 20K with various interesting features. So, we brought here below the top 3 best 5G phones that you can buy in less than 20K.

Best 5G Smartphone Under Rs 20000

Phone ModelsRealme 8s (New Launch) Vivo iQOO Z3Realme Narzo 30 Pro
Display6.5 inches, 1080 x 2400p AMOLED, (405 ppi density)6.58 inches, 1080 x 2400p,
IPS LCD, 401 ppi
6.5 inches, 1080 x 2340p (IPS LCD), 405 ppi density)
Processor (CPU & GPU) MediaTek Dimensity 810 5G (6 nm), with Mali-G57 MC2 GPUQualcomm Snapdragon 768G,
with Adreno 620 GPU
MediaTek MT6853 Dimensity 800U 5G with Mali-G57 MC3
OS/Platform Android 11 Android 11, Funtouch 11.1  Android 10, MIUI 12
CameraTriple 64MP+2MP+2MP
(16 MP front camera)
Triple 64MP+8MP+2MP
(16 MP front camera)
Triple 48MP+8MP+2MP
(16 MP front camera)
Memory128GB/6GB RAM, 128GB/8GB RAM with Extra 5GB Virtual RAM
Dynamic RAM Expansion(DRE)
128GB/6GB RAM, 128GB/8GB RAM, 256GB/8GB RAM, 256GB/12GB RAM with microSDXC dedicated slot64GB/6GB RAM, 128GB/8GB RAM – with microSDXC (uses shared SIM slot)
Battery5000 mAh, Fast charging 33W 4400 mAh, fast charging 55W 5000 mAh with Fast charging 30W
Other FeaturesFingerprint (under display, optical) Fingerprint (side-mounted)Fingerprint (side-mounted)
PriceRs 18,999 (128GB\6GB)
Rs 20,999 (128GB\6GB)
Rs 19,990 (128GB\6GB)
Rs 20,990 (128GB\8GB)
Rs 22,990 (256GB\8GB)
Rs 15,499 (64GB\6GB)
Rs 17,999 (128GB\8GB)
AvailabilityFlipkart & Realme WebsiteIQOO Website & AmazonRealme Website & Flipkart

And if your budget is below 15K, you can find the various interesting phones under this price segment. Check out below the latest 5G mobile under 15000 with specifications, features, price and availability.

Best 5G Smartphone Under Rs 15000

Phone ModelsXiaomi Poco M3 Pro 5G Realme 8 5GXiaomi Redmi Note 10T 5G
(New Launch)
Display6.5 inches, 1080 x 2400p IPS Display, 405 ppi6.5 inches, 1080 x 2400p, IPS LCD, 405 ppi6.5 inches, 1080 x 2400p (IPS LCD), 90Hz, 405 ppi density)
Processor (CPU & GPU)MediaTek MT6833 Dimensity 700 5G with Mali-G57 MC2MediaTek MT6833 Dimensity 700 5G with Mali-G57 MC2 GPUMediaTek MT6833 Dimensity 700 5G with Mali-G57 MC2
OS/Platform Android 11, MIUI 12Android 11, Realme UI 2.0 Android 11, MIUI 12
CameraTriple 48MP+2MP+2MP
(8 MP front camera)
Triple 48MP+2MP+2MP
(16 MP front camera)
Triple 48MP+2MP+2MP
(8 MP front camera)
Memory64GB/4GB RAM, 128GB/6GB RAM – with microSDXC (uses shared SIM slot)64GB/4GB RAM, 128GB/4GB RAM, 128GB/6GB RAM, 128GB/8GB RAM with – microSDXC (dedicated slot) 64GB/4GB RAM, 128GB/6GB RAM – with microSDXC (uses shared SIM slot)
Battery5000 mAh, Fast charging 50W 5000 mAh, fast charging 18W 5000 mAh with 18W Charging
Other FeaturesFingerprint (under display, optical) Fingerprint (side-mounted)Fingerprint (side-mounted)
PriceRs 13,999 (64GB\4GB)
Rs 15,999 (128GB\6GB)
Rs 13,999 (64GB\4GB)
Rs 14,999 (128GB\4GB)
Rs 16,999 (128GB\8GB)
Rs 13,999 (64GB\4GB)
Rs 15,999 (128GB\6GB)
AvailabilityOnly Flipkart Realme Website & FlipkartMi India & Amazon

Most probably you would be thinking about that, there are various other 5G smartphones available in the market. So, let me clear to you that these three phones come with the highest configurations and the best features at this price range in the market.

Apart from this, OnePlus Nord, Xiaomi Mi 11X 5G, Oppo Reno 5G, Vivo owned iQOO 7 5G & Samsung A72 series phones are the next best 5G supported phones in the premium segment available in the market. Anyway, if you are not willing to pay this much money, you can get 4G phones with the same configurations at a cheaper price. If you are looking for a 4G phone, currently Redmi Note 10, Realme 8 Pro & the Samsung M series are the best mid-range smartphones you can buy online with bank discount offers.

Also Read: Top Best Selling Smartwatch in India Under Rs 5000, 10000 & 15000

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Whatsapp

How to Use WhatsApp View Once Feature to Send Pictures & Videos?

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whatsapp view once feature

The world’s most widely used personalize messing mobile application WhatsApp has recently launched a new feature called View Once using that you can send secret pictures and videos that will automatically delete after the recipient has opened it. 

This feature will not only gives users more control over their privacy but also allowing them to share confidential data like OTP, Debit or Credit Card Pin and Net Banking Login password or other similar one-time transaction codes etc.

Also Read: WhatsApp OTP Scam: Know About This Online Fraud & How to Stay Safe

If you use the Whatsapp view once mode the picture, video or text message it will automatically remove from the chatbox the moment you open it. The best thing, neither it is saved in your media gallery, nor do you have the option of forwarding it to anyone else in your WhatsApp phone contact.  

How To Use WhatsApp View Once Feature?

For example, if you have visited an ATM to withdraw money using your friend’s or family member’s card and you forget your pin. You can always ask your friend or family member to write the pin on a paper and send it to you as view once media.

Also Read: How to Stop Whatsapp Media Auto Download to Gallery

And ATM pin is not something you would want to keep in your chat box forever, you would not read and destroy it as soon as you can. Because what if your phone gets snatched that very moment, you would not want the thief to read your ATM pin. So, let’s find out how to use the WhatsApp view once feature on your android and apple phone.

Steps to Send View Once Pictures and Videos on WhatsApp:

As you know it this feature has been recently rollout by the company, and if you have not recently updated your WhatsApp, just open the Google Play Store and update it with the latest version (2.21.16.20).

WhatsApp Version to use View Once Mode

Step1: After updating the app, you can open any chat window and select an image or video to send to that person.

Step2: Now select a media, you will see a small circle on the dialogue box with 1 written inside it.

Step3: Here you need to tap on the 1 circle to enable the View Once media.

Step4: When you tap on it, the media will be sent as I circle Photo or Video.

Step5: After you have sent the view once media, select the message and swipe right.

Step6: Here when you swipe right, a new window will show you whether that message has been opened or seen by the recipient.

You can use this feature to send the message to individuals as well as groups. And to check which of the group members have seen or opened the media you can select the message and swipe right. And anytime you can disable the feature by tapping on the 1 circle.

Also Read: How To Stop Someone From Adding You To A Group In Whatsapp

However, if you do not open the message for 14 days, the media remains on the Chatbox for those many days. And, after the completion of 14 days, the media will expire automatically.

Though, WhatsApp has said that the view once media is protected by end-to-end encryption so even WhatsApp cannot see them as is the case with the personal messages, but at the same time it also warned users about sending view once media to only trusted contacts.

As the view, once media feature is not supported by a screen detection feature. This means, you will never get to know whether the recipient has taken a screenshot of your media or not. Not only screenshots but the media can also be recorded using a screen recorder and the person can also use any other device to capture or record your media and share it with an unauthorized person.

Also Read: How to Enable Two Factor Authentication on Your WhatsApp Account

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Gadgets

Top Five Reasons You Need to Change Your Smartphone

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why buy a new smartphone

Technology is one of the fastest things that change at a rapid speed in every field. The smartphone is one of the highly used gadgets that you will notice comes with new engineering almost every quarter month. Over the past few years, the dynamics of smartphones have been changed with various innovations that you had never imagined in your life.

Anyway, technology will keep changing and no one can stop this as it helps us to perform various tasks easily. However, if you are still using a sophisticated phone or having an outdated smartphone you need to change your phone with the latest smartphone that will give you a totally different experience while using its functions in various situations. You can find here the five best reasons to change your smartphone to the new one.

5 Reasons Why Buy A New Smartphone

new smartphones

#1 Bigger Screen with Breezeless Display

The days are gone, when up to 5 inches screen was bigger enough to meet your mobile viewing experience, now 6 plus inches screen is the normal screen size of most of the phones that now comes with a breezeless display.

bigger screen smartphones

Even a few mobile manufacturers are now making the phones up to 6.4-6.7 inches with screen-to-body ratio gone up to 94% that provides better viewing especially when you play games, watch videos or movies and read news articles regularly.

#2 Better Processor with High Capacity RAM

RAM and mobile processors are important components in your mobile that allows you to operate your phone speedily without facing hanging or slow running issue. As of now, most of the top mobile brands are offering better performance processors with high capacity RAM allowing hassle-free multitasking with less battery consumption.

high end processor mobiles

And not only flagships but medium range smartphones are also now available with high-end processors. If you buy smartphone having at least Snapdragon 730 or Snapdragon 845 or 855 with 6 or 8GB RAM you can operate smoothly without facing any issue.

#3 Bigger Battery Life with Fast Charging

In earlier times owing to a smaller screen and fewer apps or mobile functions use the battery size was not a big concern for the users, but now the scenario is different. You would be using the various apps like Whatsapp or FB multiple times in a day or reading news or articles increasing your screen-on time that mainly consumes the mobile battery.

Now you can find more than 4000mAh battery that can give you one of more days backup even in heavy use conditions. Actually, bigger screen size is also another reason for high battery capacity so never buy 6 plus inches screen smartphone having less than 4000mAh battery otherwise you need to charge your phone very often.

And don’t worry about charging times, as most of the phone now comes with fast charging like Vooch charging or Dash charging that can charge a higher percentage of your phone’s battery within few minutes powering your phone with quick backup.

Video: Xiaomi 100W Fast Charging Test

#4 AI-Enabled High-Resolution Multiple Cameras

ai multiple camera mobile

The Camera is another segment in mobile phones that has got major improvements in the past few years. People now not buy cameras for photography instead they use phones with quick sharing or image editing options to make the photo look better. Moreover, artificial intelligence is the new technology now integrated into high-end smartphones.

Mobile companies have already integrated AI into the camera to take the photo as per the background scenes giving a natural look to photos. And high-resolution like 108MP multiple cameras can capture the photos supported with a telephoto lens and wide-angle view.

You can also find the phones having triple or more cameras for better photography even in low lighting conditions or during nights allowing you to capture anything anytime.

Also Read: 48 Megapixel Camera Phone: A New Trend Set for Smartphones to Attract Customers

Even a few flagship brand’s phones like One Plus, Xiaomi Mi Series, Oppo Reno Series and Samsung Galaxy Series Digital Hybrid Zoom comes with optical zoom to capture the pictures from a far distance or zoom the image without compromising the picture quality.

Below you can check few image samples and videos taken from Samsung Galaxy S21 Ultra 100x Zoom and Mi 11 Ultra 120X Zoom with the comparison of the photos zoomed multiple times.

why buy a new smartphone

Video: Mi 11 Ultra 120X Zoom Camera Test

Video: Samsung Galaxy S21 Ultra Camera 100X Zoom Test

#5 New Technologies – Hidden Camera and 5G Network

Apart from triple or quad cameras, companies are now in a race to make selfie cameras to be hidden inside the phone. Though, pop-up cameras are already in trend but they can also easily break down or might damage badly if dropped. So the under-display camera is the solution to keep the camera hidden as well as safe with a notch-less full-view screen.

pop up camera smartphone

How Under Display Camera Technology Works?

Companies like Xiaomi and Oppo working on an under-display camera that will work on a custom display that featuring a small transparent area made of a special low-reflective glass with high transmittance. When the selfie camera is activated, the display area over the camera lens becomes transparent in an instant, allowing light to enter.

Video: Under Display Camera Testing

And when the camera is not in use, the transparent display works like a normal one, allowing content to be a full-screen display. This display embedded camera technology combo allows more light into the lens, resulting in clearer and crisper selfies than the punch-hole camera that is also in trend among mobile manufacturers.

Similarly, 5G-enabled smartphones launch would be the new trend in the mobile market, as most of the top nations have started rolling out the 5G network bandwidth spectrum to telecoms companies that will also encourage mobile makers to manufacture 5G-supported phones that can give you an unbelievable internet speed on such gadgets.

Also Read: Latest Best 5G Smartphones: Specifications & Price Availability

Video: 5G Speed Test on Galaxy S10 5G

Using 5G you can download movies or high-end games within a few minutes or can do video calling without call-drop in a high-resolution without any trouble. Though initially, the 5G-enabled devices and data network would be not affordable, but within the next few years, it will become cheaper and accessible to mass people across the world.

Also Read: Latest Best 5G Smartphones: Specifications & Price Availability

Video: 5G vs 4G Network Upload & Download Speed Test

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